Forever Guarantee

Nantuckit Furniture features a 'Forever Guarantee'. It gives you the comfort of knowing the furniture you purchase will last forever. Our frames are made better than any other frame...from the start.

Nantuckit Lifetime Guarantee

The Nantuckit Guarantee is provided to you, the original purchaser and owner by our US based manufacturing partner. The Guarantee does not apply to furniture that has been abused or used in a business environment and/or for commercial purposes. The Guarantee only applies to furniture used for normal residential purposes. Our guarantee does not cover products sold in "distressed" or "as is" condition, products sold "second hand" or products purchased from a retailer, or any other form of reseller not authorized by Nantuckit Furniture Company, Inc. to sell our products. All of the Guarantees set forth below are subject to these Guarantee Limitations.

Lifetime Guarantee- Frames, Springs, & Mechanisms
Frames, spring systems, motion mechanisms, and specific fixtures are under guarantee to be free from manufacturing defects for the life of the product (this includes, but may not be limited to, swivel bases, swivel/rocker bases and sleep sofa mechanisms).

Lifetime Guarantee - Cushion Cores
Foam cores are under warranty to be free from manufacturing defects and against the loss of foam resiliency for the life of the product. Cushion Care and Performance Characteristics. Our 1.8 density high resiliency foam cores are environmentally friendly, containing no cfc's. While foam will soften, it should not lose its resiliency - the ability to recover from compression. Polyester wraps, used to create surface softness, will, over time, lose some of the initial loft, which may contribute to cushion flattening and wrinkling. Our softer and more casual cushions will, by design, flatten, wrinkle and soften. We suggest you fluff these cushions as you would fluff the feather or down pillow you sleep on. You can prolong cushion life and keep your cushions looking fresh by turning and rotating them regularly. You may also want to regulate the cushion core and polyester wrap by unzipping the casing and adjusting the fit of the core and polyester wrap. We do not suggest removing the cushion core from the casing.

7-Year Limited Guarantee
Standard Nantuckit Sleep Sofa Innerspring Mattresses are under warranty to be free from manufacturing defects and against the loss of foam resiliency for seven (7) years. The mattress cover material is excluded from this seven (7) year warranty.

3-Year Limited Guarantee
Optional Sofa Mattresses are under warranty against defects in materials and workmanship for three years, including the air mattress bladder; the separate electric pump is under warranty against defects in materials and workmanship for 1 year.

1-Year Cushion Guarantee
Feather Soft Cushions consist of a high resiliency foam core wrapped with super-soft foam, surrounded by a balanced blend of down, feather and multi-denier polyester fibers, encased in a channeled down-proof ticking. While this breathable ticking is down-proof, and creates a feather barrier, feathers will poke through the fabric form time-to-time. This is considered normal performance and is not a defect. Feather Soft cushions are under warranty against defects in materials and workmanship. See below. Feather Soft Cushions are under warranty against defects in materials and workmanship for 1 year.

1-Year Limited Guarantee - fabrics, filling materials & fastenings Upholstery fabrics, including slipcovers, are under warranty for one (1) year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods. This guarantee does not cover wearing, wrinkling, fading, pilling or fabric that has been treated with an applied soil repellent.

Prolong the life of your fabric. Dust and dirt promote premature fabric wear. Vacuum the surface of your furniture regularly, including the deck under the cushions, with the upholstery attachment of your vacuum cleaner. Direct sunlight can cause some fabrics to fade. Care should be taken to limit the amount of direct sun on any piece of furniture. Foam filling materials are under warranty for one (1) year against the loss of foam resiliency. Zippers and seams are under warranty for one (1) year against failure, including seam slippage.

Our Promise
Within the provisions, time allowances and limitations of this guarantee, we promise to repair or replace, at our option, any part or parts we deem to have manufacturing or material defects.

Service
To request service under this warranty, contact Nantuckit Furniture Company. Certain defects may be repaired in your home with our authorization. If the repair cannot be completed in your home, arrangements must be made to transport the furniture. The Guarantee does not include the cost, if any, of transportation. The Guarantee does not include the cost of transporting the furniture to and from the Factory Service Center after two (2) years from the date of purchase. Certain information is required to process a request for service. We suggest that you keep your sales receipt and make a record of the Serial Number for each piece of furniture that you purchased. In addition, we suggest that you activate your Guarantee by registering your furniture purchase with us by clicking on "Register Your Guarantee" at the top of this page. You will find the Style and Serial Numbers on the white label sewn to the underside of the piece of furniture. If you have moved, you may call our Customer Care Department directly. This guarantee gives you specific legal rights and you may have other rights which vary from state to state. Nantuckit shall, in no event, be responsible for any incidental or consequential damage and in no event shall the responsibility of Nantuckit exceed the purchase price of the product or its replacement. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the foregoing limitation or exclusion may or may not apply to you.